Refund Policy

This page summarises section 10 of the Terms of Use; if anything differs, the Terms prevail.

How purchases work

• Purchases are made with real money through Google Play or the Apple App Store using your store account. The store processes payment under its own terms and taxes, and we never receive your card number.
• Prices, currency, taxes and what you receive are shown before you confirm.
• Virtual Goods and Coins are delivered digitally and immediately after the store confirms payment, and by buying you request immediate delivery. To the extent allowed by law you may lose any statutory right of withdrawal once delivery starts; nothing removes rights that cannot lawfully be waived.
• Virtual Goods and Coins have no cash value, are not redeemable for money, and cannot be withdrawn or sold outside the game.

Refund requests

• The store handles refund requests under its own policy.
• If a store refund or chargeback happens we may deduct the corresponding Virtual Goods, even if that makes your balance negative, and may suspend the account until resolved.
• If a purchase failed, was duplicated or was not delivered, email eram@eram.app with the store receipt and we will investigate and correct it.
• When an account is deleted or terminated, its Virtual Goods and balance are lost without compensation.